Managing Team Members in Terminus Hub

In the account menu, choose Settings, then Members, to see everyone on the account and their status. Inviting, editing roles, suspending, removing, and resetting two-factor authentication all happen here. Only account owners and admins can open this area. The account menu also has an Invite members shortcut.

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Account roles

An account role applies to the whole account. Each person has exactly one.

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Workspace roles

Workspace roles only apply to people whose account role is Member. They set what that person can do inside a single workspace, and you assign them per workspace. Owners and admins are never assigned workspace roles. Their access to every workspace is automatic. For the full picture of what a workspace is, see Workspaces and the workspaces reference.

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Inviting a member

For what the invitee sees and how they accept, see Invitations. On a card-billed account, the form tells you before you send whether the invitation uses a free paid seat or adds a paid seat, and if it adds one, the amount charged today and a button that reads Invite and pay with the amount. On an account with a seat cap, pending invitations count toward the cap, so an invitation can be refused when the account is full. See Seats and your plan.

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Member statuses

Each row in the Members list shows one status. A member who uses two-factor authentication shows a 2FA badge next to their name.

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Managing members

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Edit a role or workspace access

Click a member to open their record. Change their account role, their workspace assignments, or a workspace role, then save. Changes take effect on their next page load. You cannot change the owner’s role here, and you cannot promote someone else to owner: each account has a single owner. Nobody can change their own membership either: on your own record the form is read-only, your own row has no suspend option, and its delete action is locked (for an admin, with “You cannot delete yourself.”).

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Suspend and recover

Suspending a member removes their access immediately while keeping their data and assignments. From a member’s row on the Members page, choose Suspend user. To restore access later, choose Recover user (or Recover member on the member’s record). They return to Active. On a card-billed account, recovering a member uses a seat: if no paid seat is free, Terminus Hub shows the amount and asks you to confirm with Recover and pay.

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Remove a member

Once a member is suspended (or still pending), choose Delete to remove them from the account. This cannot be undone. To rejoin, the person must be invited again. The owner can never be suspended or deleted. The delete action for the owner is locked with “Owner cannot be deleted.”

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Resend an invitation

For a member who is still Pending, choose Resend Invitation from their row. A brand-new link is emailed and the previous link stops working. Click a pending member to open their record for more options:

• Copy invite link copies the current link so you can share it yourself, for example if the email went to spam.
• Resend invitation emails a new link.
• Editing the email address sends a new invitation to the new address.

Resending or changing the email invalidates the previous link. An expired invitation shows “This invitation has expired”, so resend it to generate a new link.

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Reset two-factor authentication

If a member loses their authenticator app and their backup codes, an owner or admin can reset their two-factor authentication. From the member’s row on the Members page, choose Reset two-factor authentication and confirm. The reset turns off the member’s two-factor authentication, signs them out everywhere, and emails them. They must sign in again and, if the account requires two-factor authentication, set it up again before they can continue. The option appears only for members who have two-factor authentication turned on. You cannot reset your own (turn it off from your profile instead), and the owner’s cannot be reset from the Members list.

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Seats and your plan

Active members and pending invitations take seats. Suspended members never count. Card-billed plans have no seat cap: you pay for a new seat when you add it, unless a paid seat is free, and you can buy seats ahead of time with Buy seats on the Members page. See Seats on card billing. Trial accounts have a seat cap, and accounts billed by invoice are capped at their contracted seats. On a capped account, pending invitations count toward the cap, and a new invitation at the cap is refused with “Account has reached its seat limit. Remove a member before inviting.” Suspending or removing a member frees a seat. See Seats for how seats are billed.

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Gotchas

• Two role systems, do not mix them up. Account role (owner / admin / member) controls account-wide access. Workspace role (admin / member / viewer) only applies to members, per workspace. Owners and admins ignore workspace roles entirely.
• Suspend before delete. There is no one-click way to remove an active member. Suspend first, then delete.
• One owner. Every account has exactly one owner, who cannot be suspended or deleted. There is no self-serve “transfer ownership” action in the app today; contact support if you need to change who owns the account.
• Pending invitations hold a seat. On a trial or invoiced account they count toward the cap, and on card billing they use a paid seat, even after they expire. Delete stale invitations to free room.
• Resending replaces the link. Each resend rotates the invitation link, so the old one dies. Use Copy invite link on the member’s record to share the current one.

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